Overview

If you're having trouble accessing Worx to read SonicMQ release notes then please note that this issue can occur due to delays in the approval process for access requests or a subsequent deactivation of the account. Here's how to resolve the issue. 

Solution

Follow these steps to resolve the issue:

1. Contact the support team and provide them with the necessary details, including your email address and the email address of any other individuals who need access.
2. Wait for the support team to expedite the approval of your access request. They may need to connect you with your Account Manager to assist with the access.
3. Once the support team has changed the password for your account, they will provide you with a secure link to access your temporary password.
4. After successfully accessing the temporary password, try logging into your account. 
5. You should be able to log in successfully. Remember to change your password after your initial login for security purposes.

Summary

Access issues with Worx for can be resolved by contacting the support team, waiting for the expedited approval of your access request, and following the steps provided by the support team to access your temporary password and reactivate your account.

FAQ

1. What should I do if I'm locked out of the secure link?
   Contact the support team. They will generate a new link and provide you with the correct passphrase.
2. What if my account is deactivated?
   Inform the support team. They will escalate the issue and work on reactivating your account.
3. What should I do after logging in for the first time?
   Change your password for security purposes.